G
Guest
·And I will dis another company. ;D
As anglers, not only do we consider a product when choosing a manufacturer, but we also weigh-in customer service as well. We question just how effectively a company will suit our complaints and answer our questions. Well, this thread is giving praise and abuse to companies.
I give praise to Bass Assassin Lure Company and Ranger Boats. I requested catalogs from both of these places, and within 36 hours of requesting them, they were at my door. That is what I call customer service. I also remember when I wrote Ranger Boats concerning their decision about dropping Ike's endorsement, they wrote me back within 36 hours. I know that it was a pre-made letter, but getting an answer back so quickly stays with me.
On the other hand, I am going to dis All-Star Rod Company. I have requested a catalog over a week ago, and when it did not get here after the representative said that she had sent it, I wrote an e-mail asking where it was. So, I sent my mailing address AGAIN and I am now waiting for another catalog to come. The same type of thing happened with Gary Yamamoto Custom Baits. I requested a catalog from them 2 months ago, and I have yet to receive it.
My thinking behind these things is that if a company or even an individual from those companies are willing to do the small things to please their potential customers, then that sits well with me, and I will remember it and reward the exceptional grade of customer service. On the same note, if they aren't willing to do the small things, I will certainly remember it, and I will take my business elsewhere.
So, big props to Ranger Boats and to Bass Assassin. And if you all get the chance to get information from Bass Assassin, take a look at their "Sweet Beaver" knock-off, the "Eager Beaver", and see what you think. Also, they have taken up on the line of BANG! scents that Gambler once produced. So, if you are looking for BANG!, look no further than www.bassassassin.com
As anglers, not only do we consider a product when choosing a manufacturer, but we also weigh-in customer service as well. We question just how effectively a company will suit our complaints and answer our questions. Well, this thread is giving praise and abuse to companies.
I give praise to Bass Assassin Lure Company and Ranger Boats. I requested catalogs from both of these places, and within 36 hours of requesting them, they were at my door. That is what I call customer service. I also remember when I wrote Ranger Boats concerning their decision about dropping Ike's endorsement, they wrote me back within 36 hours. I know that it was a pre-made letter, but getting an answer back so quickly stays with me.
On the other hand, I am going to dis All-Star Rod Company. I have requested a catalog over a week ago, and when it did not get here after the representative said that she had sent it, I wrote an e-mail asking where it was. So, I sent my mailing address AGAIN and I am now waiting for another catalog to come. The same type of thing happened with Gary Yamamoto Custom Baits. I requested a catalog from them 2 months ago, and I have yet to receive it.
My thinking behind these things is that if a company or even an individual from those companies are willing to do the small things to please their potential customers, then that sits well with me, and I will remember it and reward the exceptional grade of customer service. On the same note, if they aren't willing to do the small things, I will certainly remember it, and I will take my business elsewhere.
So, big props to Ranger Boats and to Bass Assassin. And if you all get the chance to get information from Bass Assassin, take a look at their "Sweet Beaver" knock-off, the "Eager Beaver", and see what you think. Also, they have taken up on the line of BANG! scents that Gambler once produced. So, if you are looking for BANG!, look no further than www.bassassassin.com
Thanks for the recommendation.
