Sorry to hear that bowhunter... I will get in touch with Jim and resolve this for you right away. Major family issues have had him out of the office a lot lately and i am sure that is the only reason why you have not heard from him lately. I will call him for you,Bowhunter4life said:Wow! Wish I would have asked for one on here. My plug quit working for some reason, so I ordered a new one off stayncharge website. 3 weeks and 2 emails later, still no plug or response from him.